Why W5?

They say there are three key considerations in deciding to work with someone. Competence: can they do the job?  Enthusiasm: will they do the job, do they really want it? And fit: can I work with them?  

We believe our track record and recent industry awards speak to our competence. We hope our client stories evidence our enthusiasm and ability to work well with people. But, because we are W5, we thought there should be five good reasons for working with us.  Here they are. 

We understand brand

We understand that customer experience is your brand promise in action and that it's our job to help you find the opportunities that best express your brand and bring it to life, with meaning and distinction.

Made to measure

Whatever we do, whether it's voice of the customer measurement, customer experience design or employee engagement we create a bespoke programme to suit your needs, fit with your culture and match your capabilities.

Sophisticated software and skills

We choose our software partners carefully and work with only the best. Our superior design, scripting and analysis skills allow us to exploit the specialist software we use for sophisticated customer feedback.

Your data is safe with us

We have set up an information security management system, for which we have been granted ISO 27001:2013 certification. We also comply with the General Data Protection Regulation (GDPR). You can rest assured that your data is always safe with us.

Employees matter

Your employees are the 'intel inside' and the key drivers of change.  We actively involve them in our processes to gather their insight and to strengthen and support any solutions we propose. 

Don’t just listen to what we say...
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"W5 streamlined and presented our customer feedback in an intuitive and easy to navigate format. This was key for eir Business as we needed all of our stakeholders to have our customers' feedback at the click of a button. W5 have delivered a terrific programme which continues to be rolled out at pace."

Liz Hickey, Head of Research & Insights, eir Business
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"W5 is a valued associate in Ireland. We are proud of the work they do using the Confirmit Horizons platform. They are skilled scripters, data analysts and customer experience professionals and constantly challenge us to provide the best for clients"

Wale Omiyale, Senior Vice President Business Development, Confirmit (Europe and Asia Pacific)
“We suspect that our customers aren't completely satisfied with the service we offer at the minute. What do we do to create customer experiences that work?”
We can help
Start the conversationCall us +353 1 4973400Email us info@W5.ie