Real engagement that supports effective and consistent customer experience requires true collaboration between the business and the employee. This two-way process reaches far beyond employee communication. Multiple channels and tools are used to strengthen each CX pillar.
How W5 helped Gas Networks Ireland deliver an award-winning service
We worked with Gas Networks Ireland since 2007 measuring their performance and providing the insight that led them to award-winning serviceRead their story
Empowering staff by building an employee
We’ll collaborate with your business in building an employee engagement strategy, designing and strengthening processes that will get employees closer to customers - to help bring designed experiences to life, consistently.
Clients we've helped