Can you measure the ROI from your CX programme?

Engaging C Suite Measuring the RoI from CX 1a

Realising value, and being able to show it, is critical for all Customer Experience programmes. At a recent CXPA webinar, Clare Kavanagh MD of W5, shared some easy tips on measuring and communicating Return On Investment (ROI). Contact us if you’d like to learn more.

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Published: 24 Jul 2020

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