W5’s CX webinars

Sign up for our upcoming CX webinars or watch our past webinars on-demand and stay informed about the latest insights and strategies from the world of customer experience!

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Can you measure the ROI from your CX programme?

Can you measure the ROI from your CX programme? Realising value, and being able to show it, is critical for all Customer Experience programmes. At a recent ...

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envision & strategise, lead, understand, design & action, measure, engage, govern

CX on the cusp: The state of customer experience management in Ireland

CX on the cusp: The state of customer experience management in Ireland Hear the key findings from our recent CXPA Survey exploring the state of Customer E...

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envision & strategise, lead, understand, design & action, measure, engage, govern

State of Customer Experience Ireland 2020 - CX Leader Think Tank

State of Customer Experience Ireland 2020 - CX Leader Think Tank State of Customer Experience Ireland 2020 CX Leader Think Tank March 5th 2020 Clare Ka...

The-future-of-customer-experience-CXPA-W5

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envision & strategise, lead, understand, design & action, measure, engage, govern

The Future of CX : Clare Kavanagh presents first episode in IMI 2019 webinar series

The Future of CX : Clare Kavanagh presents first episode in IMI 2019 webinar series Across the globe, strategies of customer centricity have been proven time a...

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