Can you measure the ROI from your CX programme?
Can you measure the ROI from your CX programme? Realising value, and being able to show it, is critical for all Customer Experience programmes. At a recent ...
CX on the cusp: The state of customer experience management in Ireland
CX on the cusp: The state of customer experience management in Ireland Hear the key findings from our recent CXPA Survey exploring the state of Customer E...
State of Customer Experience Ireland 2020 - CX Leader Think Tank
State of Customer Experience Ireland 2020 - CX Leader Think Tank State of Customer Experience Ireland 2020 CX Leader Think Tank March 5th 2020 Clare Ka...
The Future of CX : Clare Kavanagh presents first episode in IMI 2019 webinar series
The Future of CX : Clare Kavanagh presents first episode in IMI 2019 webinar series Across the globe, strategies of customer centricity have been proven time a...