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CX - on the cusp?The state of customer experience management in Ireland
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What we do
Measure
We measure what matters to customers through our sophisticated voice of the customer programmes and provide the insights that make a difference to your customers, your brand and your business.
Design
Working with your customers and customer-facing teams, we uncover the insights that help you design customer experiences that match your culture and capabilities, enhance your brand and delight your customers.
Engage
We help you put the customer at the heart of everything that you do. Working with your employees, we build awareness, forge commitment and inspire enthusiasm for customer experience excellence.“I know our staff are key to creating a great experience for our customers. How do I help them see this and act on it?”
We can help
News & Views
Customer and Employee Experience – A case of chicken and egg?
19 Jun 2020
Irish organisations lag behind their international business counterparts on the CX maturity curve
02 Jun 2020
W5 wins 2020 ACE ‘Achievement in Customer Excellence’ Award, for its VoC programme for BoI Payment Acceptance
28 May 2020 More News & ViewsAllianz
We worked alongside Allianz supporting the development of a road map to customer centricity.
Read their storySome of our clients
