about irish water
1. The challenge
2. How W5 helped
What Irish Water said about the project
"The Voice of the Customer programme has resulted in valuable insights being shared with us on a monthly basis. Before the implementation of the programme, we were developing continuous improvement initiatives in the hope that they would improve the customer service experience. Since the implementation of the programme, we are armed with evidence-based insights, which direct us to specific checkpoints in the customer journey. Our continuous improvements initiatives are now targeted at the most appropriate activities, resulting in a much-improved customer experience."
Head of Customer Operations, Irish Water
Clients we've helped