1. The challenge
2. How W5 helped
W5 put together a CX strategy design and mobilised and managed a VoC programme for eir, which delivered a 24/7 window on the customer world for all eir employees, from senior management to frontline staff and subcontractors. We successfully diagnosed many specific and actionable improvements to the way these important customers are serviced and facilitated engagement across all stakeholders.
What Eir said about the project
"W5 streamlined and presented our customer feedback in an intuitive and easy to navigate format. This was key for eir Business, as we needed all of our stakeholders to have our customers' feedback at the click of a button. W5 have delivered a terrific programme which continues to be rolled out at pace"
Head of Research & Insights, Eir Business
Clients we've helped