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CX Case Studies

Stories of success from the awesome clients we’ve worked with

Our client stories

We’ve worked with clients across a wide range of sectors and we’re proud of the success we’ve helped them achieve through customer experience transformation.

Explore the success stories of these top brands and see the impact our CX strategies have had for their organisations.
Check out our range of CX case studies!

We helped AIB Merchant Services to significantly reduce churn by rolling out our award-winning customer-centricity programme.


We worked alongside Allianz supporting the development of a road map to customer centricity.

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We've worked with Gas Networks Ireland since 2007 measuring their performance and providing the insight that led them to deliver an award-winning service.


The W5 team guided ESB Networks in CX strategy and implementation to help them overcome key challenges and identify opportunities to improve experiences.

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Our customer journey mapping for Dublin Bus put its customers at the centre of operations and helped to breed a unified customer-first culture.


By focusing on the voice of the customer, we enabled Jameson Whiskey to understand the impact of its visitor experience and boost NPS.


Our CX strategy design and customer feedback programme helped eir to improve NPS, reduce churn rate and boost customer acquisition.


By mining data to unveil deep customer insights, we helped Norwegian to address key customer issues, leading to the airline winning a Best Customer Service award.


We designed and built a VoC programme to help Irish Water better understand customer behaviours and carry out continuous CX improvement initiatives.

Start the conversation

Get in touch with the W5 team about customer experience management or chat with us online.