We helped AIB Merchant Services to significantly reduce churn by rolling out our award-winning customer-centricity programme.

We worked alongside Allianz supporting the development of a road map to customer centricity.

We've worked with Gas Networks Ireland since 2007 measuring their performance and providing the insight that led them to deliver an award-winning service.

The W5 team coached and trained ESB Networks in CX strategy and implementation to help them overcome key challenges and identify opportunities to improve experiences.

Our customer journey mapping for Dublin Bus put its customers at the centre of operations and helped to breed a unified customer-first culture.

By focusing on the voice of the customer, we enabled Jameson Whiskey to understand the impact of its visitor experience and boost NPS.

We designed and built a VoC programme to help Irish Water better understand customer behaviours and carry out continuous CX improvement initiatives.

We developed a ‘Customer Pulse’ protocol to enable AIB to identify customer experiences that positively and strongly differentiate the brand to improve customer satisfaction.

Our CX strategy design and customer feedback programme helped eir to improve NPS, reduce churn rate and boost customer acquisition.

By mining data to unveil deep customer insights, we helped Norwegian to address key customer issues, leading to the airline winning a Best Customer Service award.