Ceara Nevin

Associate Director

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Ceara has been specialising in customer experience measurement and design since 2007 when she first joined W5. She has a particular expertise in helping clients mobilise around the insights they glean from VoC programmes and has managed awardwinning VoC programmes.  

With over fifteen years experience in research work, Ceara is a skilled workshop facilitator and an accomplished qualitative researcher. She is adept at aligning customer experience with brand promise to create differentiation and has a specialist knowledge of the utilities sector.

Ceara has a BSc. Management from Trinity College Dublin and a Masters in Environmental Management from the University of Stirling. She is a Net Promoter® Certified Associate.

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Clare Kavanagh

Managing Director
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Roddy Rowan

Chairman
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Sarah McChrystal

Associate Director
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Ceara Nevin

Associate Director
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