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What’s New in Research

Irish Customer Service Survey

Our recent Customer Service Survey has produced some interesting insights, read all about it in this article in the Irish Times.

http://tinyurl.com/22vud6f

CCMA Awards

Following a 3 year working relationship with Bord Gáis Networks we were delighted to attend the 2010 CCMA Awards where Bord Gáis Networks won awards for Best Quality Measurement Programme and Contact Centre of the Year 2010.

http://www.ccma.ie/page.php?s=awards

Customer Service Popcast – O2 Ideas Room

W5 Director Mark Cullen contributed to an O2 Ideas Room Popcast on the topic of customer service.  Alex Gibson hosted the interview and Mark was joined by Elaine Russell from O2.

http://webkit.o2online.ie/ideasroom/?p=1935