W5 work for eir awarded global customer experience excellence award

Pictured left to right with the award are Dovile Matelyte (W5), Liz Hickey (eir), Tadhg Murphy (eir) Sarah McChrystal (W5), Brian Martin (eir)

W5 voice of the customer programme for eir was recognised in the 2017 global Confirmit Achievement in Customer Excellence Awards this week. W5 were awarded the 2017 Judges Choice Award for “Insight through a Market Research Agency”.

Receiving a Confirmit ACE Award demonstrates an organization’s rigorous application of Voice of the Customer best practices, and its outstanding performance as measured by those processes.

The W5, eir Business Voice of the Customer programme was particularly commended for:

Speed of data gathering
Visibility through the bespoke portal
Insight being actioned by all staff
Coded customer comments
Engagement of key stakeholders to allow eir Business to take action quickly.
Key Metrics with verbatim that give specific direction needed to make changes to eir’s processes, technologies and behaviours.

John Doe

We are in a dynamic time. Change is rapid and exponential. This can create a widening gap between your business and the market, impacting growth and future success. Customer centricity is a constant process of anticipation, design, and implementation. That’s where we come in.

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