The Client:

Jurys Doyle Hotel Group

The Project Challenge:

The Jurys Doyle Hotel Group came to W5 looking for a bespoke solution to measure their hotel guests experience across the group.

The W5 Solution:

A bespoke research process using:

• Touchscreen terminals at checkout
• Email surveys that are sent to guests after their stay

This solution also had some unique features:

• Customers complete the touch screen surveys while waiting to checkout, as survey’s take no more than 1 min to complete
• Once the guest completes the questionnaire the data is instantly recorded via W5’s online system allowing for real time reporting
• IF guest score are below an acceptable level, the GM of the hotel in question instantly gets sent an email

The W5 Service:

Each month W5 provided key management with ‘Dashboard Reports’ that are updated at month end. These reports include…………….

In addition W5 provided management with training on the data collection and interpretation of the monthly reports.

Every quarter the W5 team presented more in-depth reports to at a face to face meeting, this included independent analysis, and comments on findings and recommendations for that period.

The Results:

Client Testimonial:

“Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque sollicitudin nisi nec urna pulvinar non pellentesque justo dapibus. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur”