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GREAT
BRAND
plus
Delighted
customers
equals
Business
success

If only it were that simple.
With us, it is…

We power brand-led customer experiences that work. Brilliantly.

What we do

Measure

We measure what matters to customers through our sophisticated voice of the customer programmes and provide the insights that make a difference to your customers, your brand and your business.

Design

Working with your customers and customer-facing teams, we uncover the insights that help you design customer experiences that match your culture and capabilities, enhance your brand and delight your customers.

Engage

We help you put the customer at the heart of everything that you do. Working with your employees, we build awareness, forge commitment and inspire enthusiasm for customer experience excellence.
“I know our staff are key to creating a great experience for our customers. How do I help them see this and act on it?”
We can help

Gas Networks Ireland

We've worked with Gas Networks Ireland since 2007 measuring their performance and providing the insight to help them deliver an awardwinning service.

Read their story

Some of our clients

Start the conversationCall us +353 1 4973400Email us info@W5.ie